Pristine Home Privacy Policy & Terms of Use

The privacy and confidentiality of our clients’ information is of utmost importance at our agency. When using our services, the following practices are strictly upheld to maintain this privacy for our clients.

Pristine Home provides a Domestic Cleaner Placement Agency to customers who wish to obtain help with cleaning in their homes, usually at regularly intervals (weekly or fortnightly), by individuals that are interviewed, screened, reference checked and registered with us as an independent worker for the purpose of carrying out domestic cleaning work.

We endeavour to maintain a Privacy Policy that is transparent, accountable and offers choice regarding the collection and use of your personal information. If you have questions or complaints regarding our Privacy Policy or practices, please complete our Contact Form and email your concerns to us. See our contact details at the end of this document.


Security of Personal Information

We consider records to be confidential for all of our clients. Information that is not considered public includes documents, proposals, visual concepts, and similar material.

We will take reasonable commercial measures to ensure the security of your Personal Information, whether kept in electronic form or hard copy.

We use a range of physical and electronic procedures to ensure the privacy of your Personal Information is safeguarded. These include restricting physical access to our offices and maintaining as secure database system.

The electronic form of your Personal Information is stored on our servers and access to this server is protected by password, propriety software, firewalls, lock and key and other security measures.

Password protected access levels and user privileges limit access to your electronically stored personal information. This means that a user will only have access to your Personal Information that is necessary to carry out their work. Hard copy records are shredded and disposed of by secure means.


We Safe Guard Your Personal Information

We do not sell, lend or trade your Personal Information to third parties. We do not provide your Personal Information to third parties so that those third parties can directly market their goods or services to you without your consent. We may occasionally send you information on behalf of another person or company that we think may be of interest to you. Should this be the case, we will send the information to you, not the other person or company. You may remove yourself from our mailing list at any time by contacting us and requesting to be removed.

We sometimes employ marketing companies to carry out work for us and they may have access to your Personal Information. They are only permitted to use your Personal Information for the purpose of carrying out the work that we have contracted them to do and for no other purpose. They are not permitted to retain any records of your Personal Information.


Data Collected by Pristine Home

When registering for ANY information, purchasing a product, or freely entering information on our website, personal data is collected and entered into our systems. By means of cookies and various other technologies, we then use your information to improve your overall site experience such removing the need to re-enter your information to access hidden content. Recorded data when visiting our site includes the IP address, the URL, the type of browser, and the time and date of your visit.


How your Information is Used

After receiving your information, it may then be used to communicate with you regarding your topic of interest, to inform you of new products or services, or other related content depending on the form you submitted. The chance to “opt-out” of e-mail communication is included on all of our registration forms. Collected information may also be used to develop our inbound marketing services through examination, research and analysis. In rare instances, your data may be shared with third parties in order to avoid fraud, adhere to legal processes, and protect our network.


Your Choice to Enter Information

As often as possible we offer options for the personal information you submit. You have the opportunity to refuse submission of personal information, as well as the ability to prevent cookies in your browser. Denying these options is not suggested, as it may reduce the effectiveness and ability of our services to function correctly. Access to your personal information will be granted when possible for desired changes or alterations.



Please contact us with additional questions at:

Pristine Home Pty Ltd:

Find your perfect cleaner

Our experienced and professional cleaners are trained to communicate with our clients in order to cater to individual requirements in their home.


Find Your Perfect Cleaner

Our experienced and professional cleaners are trained to communicate with our clients in order to cater to individual requirements in your home.

Pristine Homes has a COVID safety plan in place and we are committed to meeting all mandatory safety requirements within the government-set timeframes, and that we as a company are taking all reasonable steps to comply with all relevant public health orders.

All our employees at Pristine Home and our subcontractors attending residential premises for cleaning are fully vaccinated in accordance with government requirements.